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1. Booking Procedures and Conditions

If you wish to book a charter holiday or a day trip, and you know the catamaran is available, please, email us to confirm your booking. You will then receive an invoice stating the amounts to be paid: the Deposit 30% and the Final Payment 70%. The Deposit is due no later than 7 days after the invoice has been sent. After paying the Deposit, please, inform us of your payment. We will immediately send you a confirmation by email upon receiving the Deposit. The Final Payment of the invoice is to be paid only 30 days before the departure date of your charter.

Booking is as easy as 1 - 2 - 3

Please note:
- Bookings made less than 60 days before departure date are to be paid in full in one single payment.
- Late payment of the Deposit or Final Payment results in your booked space not being secure.

Altering a booking
Provided it does not interfere with our schedules, there are normally no charges for minor alterations. If the change is major it will be dealt with on a per booking basis relating to the circumstances.

Cancellations and Insurance
Cancellations need to be advised of  by email. The following charges apply for cancellations:

 
If the charter is cancelled before 30 days.
You pay 30% of the total charter fee
If the charter is cancelled under 30 days
You loose the full charter fee
 

We strongly recommend obtaining cancellation insurance! We also recommend that guests obtain holiday insurance covering the activities and sports they intend to undertake.

Itineraries
Where itineraries are example itineraries and may be subject to change due to weather conditions or other circumstances. The final decision regarding the itinerary lies with the skipper of the charter. Safety aboard has priority.

Information Provided
The information we provide regarding catamarans, itineraries, crew, dive sites, transfers, arrival/departures and all other aspects of the charters is correct to the best of our knowledge.

Equipment Breakdowns
A modern catamaran contains many pieces of machinery and equipment, which have to work in a marine environment. Although the yachts are very well maintained, equipment breakdown may still occur.If the quality of the trip is not unduly affected in the event of equipment breakdown, such a breakdown by itself is no ground for complaint.

Complaints
Should a guest have a complaint they should inform the skipper of the yacht during the charter or when departing from the boat at the end of the charter, or in case of bareboat charter the guest should inform the shore base. The skipper (or the shore base) will do the utmost to rectify the problem. Complaints, which have not first been expressed to the skipper (or to the shore base in case of bareboat charter) can not be taken into consideration.

We reserve the right to modify any of the above as circumstances dictate without prior notice.

 
Catamaran Nina or Oasis
 
Charter Catamaran Nina
Charter Catamaran Oasis
A Thailand Registered Company # 0835554009550
Tourism Authority of Thailand # 34/00922
Board of Investment Company Thailand Certified # 1009(2)/2555
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